Microsoft Dynamics 365 Fundamentals Practice Exam

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Prepare for the Microsoft Dynamics 365 Fundamentals Exam with flashcards and multiple choice questions, each offering hints and explanations. Get ready to excel!

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What tool is used for application access to D365 Customer Service data via Power Automate?

API
Gateway
Connector
Integrator

The correct answer is: Connector

The correct choice is the Connector, which is essential for integrating systems and applications in Microsoft Dynamics 365. In the context of Power Automate, connectors act as bridges that allow different applications and services to communicate with each other, enabling users to access and manipulate D365 Customer Service data. The D365 Customer Service connector specifically facilitates access to various features and data within the Customer Service module, streamlining processes such as case management, tracking customer interactions, and automating workflows. By using connectors, users can create automated workflows that trigger actions based on events in D365, maximizing efficiency and enhancing service delivery. Connectors are critical in enabling Power Automate to interact with D365 Customer Service, making it easier for users to automate tasks, synchronize data, and execute business processes across different platforms and services. This capability is crucial for organizations looking to leverage their data and integrate their operations seamlessly.