Microsoft Dynamics 365 Fundamentals Practice Exam

Which app is used to determine the number of customer issues reported for each product?

1. Customer Service Insights

2. Sales Insights

3. Customer Insights

4. Service Manager

The correct answer is: Customer Service Insights

The correct choice is Customer Service Insights because it is specifically designed to analyze customer service data and provide valuable insights into customer issues, including the number of reported problems for each product. This app empowers organizations to track service performance, identify trends in customer inquiries or complaints, and recognize patterns regarding specific products. By utilizing this data, businesses can enhance their customer support processes and make informed decisions to improve product quality and customer satisfaction. On the other hand, the other options are tailored to different aspects of business solutions. Sales Insights focuses on improving sales-related activities and monitoring sales performance rather than customer service issues. Customer Insights aggregates and analyzes customer data to create a unified profile for personalized marketing and engagement strategies, which is not directly aimed at tracking product-related issues. Service Manager may assist with service operations and management but does not specifically offer the analytical tools needed to determine the volume of customer issues by product.