Microsoft Dynamics 365 Fundamentals Practice Exam

Which mobile application can sync Outlook appointments, emails, and tasks with D365?

1. D365 App for Outlook

2. Microsoft Outlook Mobile

3. Office Mobile App

4. Teams Mobile App

The correct answer is: D365 App for Outlook

The D365 App for Outlook is specifically designed to integrate Microsoft Dynamics 365 with Outlook. This application enables users to sync their Outlook appointments, emails, and tasks directly with Dynamics 365. By doing so, it allows for a seamless experience between the two platforms, ensuring that users can manage their customer relationships and essential business processes without switching back and forth between applications. This synchronization helps users maintain a comprehensive view of their interactions and tasks in a single interface, thereby improving productivity and efficiency. For instance, users can track emails to leads or opportunities, view Dynamics 365 data directly in Outlook, and create new records in Dynamics while corresponding through email. Other options, like Microsoft Outlook Mobile, Office Mobile App, and Teams Mobile App, while they may have their respective functionalities and integrations, do not specifically provide the same level of synchronization and integration with Dynamics 365 as the D365 App for Outlook does. These applications may support some level of Microsoft 365 functionality but are not tailored for direct integration with Dynamics 365 in the same way.