Microsoft Dynamics 365 Fundamentals Practice Exam

Which of the following is NOT a key feature of D365 Field Service?

1. Real-time Tracking

2. Inventory Management

3. Employee Payroll

4. Work Order Management

The correct answer is: Employee Payroll

The focus of D365 Field Service is on optimizing field service operations, enabling businesses to manage service appointments, resources, and customer engagement effectively. Real-time tracking allows companies to monitor the locations and statuses of their field technicians, thereby improving response times and customer satisfaction. Inventory management is also a crucial feature since it helps organizations keep track of the necessary parts and tools required for service calls. Work order management provides the functionality to create, manage, and track service requests, which is vital for maintaining workflow and ensuring that customer needs are promptly addressed. Employee payroll, on the other hand, is not a feature typically associated with D365 Field Service. Payroll management falls under human resources and finance applications, which are part of other modules available in the larger suite of Microsoft Dynamics 365 products. D365 Field Service concentrates specifically on service delivery and operational efficiency, making employee payroll outside its primary scope.