Microsoft Dynamics 365 Fundamentals Practice Exam

Which solution is recommended for collecting customer feedback about case resolution?

1. Google Forms

2. Microsoft Forms Pro

3. SurveyMonkey

4. Typeform

The correct answer is: Microsoft Forms Pro

The recommended solution for collecting customer feedback about case resolution is Microsoft Forms Pro. This tool is designed specifically for gathering insights and feedback from customers, making it well-suited for scenarios such as assessing customer satisfaction after case resolution in Microsoft Dynamics 365 environments. Microsoft Forms Pro integrates smoothly with Dynamics 365, allowing organizations to create customized surveys that can be automatically sent to customers after their issues have been resolved. The insights collected can be analyzed within the same ecosystem, leading to enhanced customer service and support processes. Using Microsoft Forms Pro also ensures that feedback is easily collected and analyzed within a secure and compliant platform, as it is part of the Microsoft ecosystem, which adheres to various security and compliance standards. This functionality provides a cohesive experience for both the customers providing feedback and the organizations collecting and analyzing it. Other options, while viable survey tools, do not have the same level of integration or tailoring specific to Microsoft Dynamics 365, which diminishes their effectiveness for this particular use case.